RETURN POLICY
- Return Eligibility
- Items Not Eligible for Return
- Return Timeframe
- How to Request a Return
- Refund Process
- Shipping Costs & Fees
- Damaged or Wrong Items
- Contact Information
Introduction
At JetoyUSA, your satisfaction is our top priority. Every product is made-to-order with care to ensure high quality and printing accuracy. If you receive a defective, damaged, or incorrect item, we’re here to help.
Return Eligibility
You may return eligible items within 60 days from the date of delivery. To qualify:
Items must be unused, unwashed, and in their original packaging.
Returns approved for defects or shipping errors will not incur return shipping charges.
Non-Returnable Items
The following are not eligible for return or refund:
Customized or personalized products
Gift cards
Clearance or final-sale items
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
Contact us within 7 days of delivery
Provide clear photos of the item and packaging to support your claim
Once verified, we’ll promptly arrange:
A replacement, or
A full refund at no additional cost.
Return Process
Once your return request is approved:
Inspect the returned item upon receipt.
We will notify you of approval or rejection.
Approved returns are processed within 14 business days after receiving the item.
Refund Policy
Refund Method: Refunds are issued back to your original payment method.
Refund Timeline: Approved refunds typically post within 5–10 business days after return approval.
Notification: You’ll receive an email confirmation once the refund is processed.
Return Shipping Costs
Free return shipping is provided if the return is due to a defect, damage, or shipping error.
For all other approved returns, customers are responsible for return shipping unless otherwise specified.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of untracked returns.
How to Start a Return
To initiate a return, contact our customer service team:
Address: 353 E Kensington Ave, Chicago, IL 60628, United States
Email: support@jetoyusa.com
Our team will provide return instructions and guide you through the process.
Contact & Support
If you have questions about this policy or your return:
Address: 353 E Kensington Ave, Chicago, IL 60628, United States
Email: support@jetoyusa.com
Business Hours: Monday–Friday, 8:00 AM–6:00 PM CT
Response Time: Within 1 business day
Related Policies
For other information related to orders and customer experience, please visit:
Shipping Policy – details delivery times, carriers, and regions
Payment Policy – details how payments are processed on our site
FAQ – answers common customer questions
These pages help explain processes outside of returns and refunds, but this Return & Refund Policy is the definitive source for return conditions.