Shipping & Delivery
At JetoyUSA, we aim to deliver your order as quickly and smoothly as possible. This Shipping Policy explains where we ship, processing and delivery times, shipping costs, and how shipping-related issues are handled.
Shipping Areas
We proudly ship to all residential and business addresses within the continental United States, Alaska, and Hawaii.
We currently ship only within the United States. International shipping is not available. We do not ship to PO Boxes, APO, or FPO addresses.
Order Processing Time
Since every item is made to order, we take time to print and prepare your apparel with care.
Processing time: 1–2 business days
This timeframe starts once your payment is confirmed and does not include transit time. Business days are Monday through Friday, excluding major U.S. holidays.
Shipping & Delivery Time
Once processing is complete, your order is handed to our trusted shipping carrier.
- Transit time: 4–7 business days
- Total estimated delivery: 5–9 business days from the date you place your order
These are estimates only. Actual delivery times can vary based on location, carrier schedules, weather conditions, holidays, or peak seasons. We do not guarantee specific delivery dates.
Shipping Costs
- Standard Shipping: Free on every order
- We currently do not offer international shipping outside the USA
Shipping fees are non-refundable except when an error on our part requires a replacement or refund.
For details on accepted payment options, please visit our Payment Methods page.
Order Tracking
As soon as your order ships, you’ll receive an email with your tracking number and a direct link to track your package.
Tracking information typically becomes active within 24–48 hours after shipment.
You can also view your order status at any time on our Order Tracking page.
Incorrect or Incomplete Address
You are responsible for entering a complete and accurate shipping address at checkout.
We are not responsible for delays, additional fees, returned packages, or lost items caused by incorrect, incomplete, or unverifiable addresses.
If you notice an address error immediately after placing your order, contact us as soon as possible. We may be able to update it before production begins.
Delivery Issues
If your tracking shows the package as delivered but you haven’t received it:
- Check around your property, with neighbors, roommates, or your building’s mailroom
- Contact the carrier directly using your tracking number
- Reach out to us if the issue persists — we’ll do our best to assist
Lost Packages
A package may be considered lost if there is no tracking movement for an extended period or if the carrier confirms the shipment as lost.
Please contact us as soon as possible. We will work with the carrier to investigate and determine the next steps based on their findings and our policies.
Shipping Delays
Delays may occasionally occur due to circumstances beyond our control, including:
- Severe weather or natural events
- Carrier backlogs or operational issues
- Holidays and peak shopping seasons
We appreciate your patience and will keep you informed if we become aware of any significant delays affecting your order.
Billing & Address Responsibilities
You are responsible for providing accurate billing and shipping information.
Your billing address must match the address on file with your payment method. Mismatches may result in additional verification and processing delays.
Applicable sales tax is calculated based on your shipping address and current state regulations.
We reserve the right to cancel orders if billing or shipping information cannot be verified.
Legal Notes (Liability & Compliance)
We partner with reputable U.S. carriers for all shipments. Once your order is handed to the carrier, their terms and conditions apply.
We are not liable for losses, damages, or delays caused by carriers, weather events, or circumstances beyond our reasonable control.
All shipping practices comply with applicable U.S. federal and state laws.
This policy may be updated at any time, with changes posted on this page.
Relationship to Returns & Refund Policy
This Shipping Policy covers delivery and transit matters only. For issues related to product quality, damage, incorrect items, or sizing, please see our Returns & Refund Policy.
Contact Information
If you have any questions about shipping or your order, we’re here to help:
- Store Name: JetoyUSA
- Address: 353 E Kensington Ave, Chicago, IL 60628, United States
- Email: support@jetoyusa.com
- Support Response Time: Within 1 business day (Monday–Friday)
Last updated: January 2026